Privacy Policy

1. Information We Collect

PNE Construction LLC collects information to provide and improve our construction and restoration services. We collect the following types of information:

• Contact Information: Name, email address, phone number, and property address
• Project Details: Information about requested services, property condition, and project requirements
• Insurance Information: Insurance company details, policy numbers, and claim information when applicable
• Payment Information: Billing address and payment details for processing payments
• Communications: Records of your interactions with us including calls, emails, and messages

2. How We Use Your Information

We use the information we collect to:

• Provide construction and restoration services
• Communicate with you about your project
• Process payments and manage billing
• Work with insurance companies on your behalf
• Schedule appointments and dispatch crews
• Improve our services and customer experience
• Send service updates and important notices
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Insurance Companies: When working on insurance claims, we share necessary information with your insurance provider
• Service Providers: Third-party vendors who assist with business operations (payment processing, scheduling, etc.)
• Subcontractors: Licensed professionals who may work on your project under our supervision
• Legal Requirements: When required by law or to protect our legal rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for 7 years or as required by applicable laws.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us: